How to Stop Xfinity Junk Mail

Opt out of Xfinity promotional mail

1. Keep one recent offer. Use the recipient name and address exactly as they appear on the mailpiece.
2. Open the communication-preferences form. Find Promotional Mailing, below the separate call and text choices.
3. Check the Promotional Mailing box. The name and address fields start disabled. Select this postal choice before entering your first and last name, street address, apartment number if applicable, city, state, and ZIP code.
4. Submit and record the date. Opening the form or filling its fields is not a completed request. Keep any confirmation with the mailer you used.
5. Allow up to 60 days. Xfinity says promotional mail can continue during that period after an opt-out.

If the form will not load or the fields stay disabled after selecting the postal box, return to the official support page for its current link or use the phone route below. Do not select a call or service-notification opt-out just to unlock the mailing fields.

What the opt-out covers

The request covers Xfinity postal promotions about special offers and new products. It does not automatically change the separate preferences for marketing calls, texts, informational messages, or door-to-door sales.

Current customers may still receive bills, service information, appointment notices, equipment messages, or other account mail. Those letters are not promotional mail and may be necessary to service the account.

Use paperless billing for account statements

If the unwanted paper is a monthly bill rather than an advertisement, change the account's billing preference instead. Xfinity's paperless billing instructions say a primary user or manager can turn on paperless billing from Billing & Pay or through the Xfinity app.

Paperless billing stops paper bills, but Xfinity says other mail may still arrive. It does not replace the promotional-mail opt-out, and the promotional-mail opt-out does not turn off statements or legally required service notices.

If another Xfinity offer arrives

Wait through the stated 60-day period before treating another promotion as a failed request. If promotional mail continues after that, compare the printed recipient and unit number with the information submitted online.

Xfinity's privacy policy also says consumers can call 1-800-XFINITY and ask to be added to its internal do not mail list. Use that route if the online preference does not resolve the issue.

Keep the later mailpiece and the earlier request date. A different recipient spelling, missing apartment number, former service address, or “Current Resident” line may represent another mailing record.

Correct the record used for delivery

Use the complete name and delivery address printed on the offer. For apartments, include the unit exactly as shown. If two versions of the address continue, each materially different record may need its own request.

If the offer belongs to someone who moved, do not sign in to that person's account or submit the request as if you were them. Follow the previous-resident mail process and explain that the delivery record is outdated. If the piece says only “Current Resident,” request suppression for your address.

Do not use a marketing form for private account mail

Do not upload bills, account numbers, payment details, equipment return notices, service addresses, or identity documents to Junk Mail Magic. Handle an active account through authenticated Xfinity support. The photo workflow is for ordinary promotional pieces, not customer records.

What this does not stop

The Xfinity preference does not cover mail from Spectrum, Verizon, local internet providers, coupon publishers, or unrelated advertisers. Use our Verizon mail guide for Verizon offers, or the U.S. junk mail guide to match each separate piece with its sender or list owner.

It also does not change email, text, telephone, or door-to-door preferences. Return to the same Xfinity communications page and select each channel you want to change rather than assuming one postal request covers all contact.

For Optimum offers, use the Optimum paper-mail guide. Its policy uses a different contact and gives Do Not Mail a 12-month term; Xfinity's form does not record that preference.

Where Junk Mail Magic fits

Use Xfinity's direct process when the brand is clear. For a promotional mailer without an obvious sender or preference page, photograph one complete piece so Junk Mail Magic can identify the company and prepare the request. Keep the sender, delivery label, and any mailing code readable.