How to Stop AT&T Junk Mail

Start with your AT&T profile

1. Keep one recent offer. Copy the recipient name, street address, unit number, and ZIP code exactly as printed.
2. Sign in at att.com/profile. Review the communication, marketing, and privacy preferences associated with the account.
3. Turn off postal marketing where offered. Do not change only email, call, or text preferences if the problem is paper mail.
4. Save the change and record the date. Keep the original piece until the request has had time to reach AT&T's mailing systems.

Call for a residential do-not-mail request

AT&T's published Residential Do Not Mail policy statement directs consumers to call 1-800-288-2020. Ask to add the person and residential address from the mailpiece to AT&T's internal do-not-mail list.

Name every household member and address variation receiving offers. The policy says requests are tied to the individual and associated address, and a move requires a new request. AT&T also says it does not accept these residential requests from third-party providers, so the named consumer should make this call directly.

Allow for mail already in production

The residential policy says requests are generally processed within 30 days, but offers prepared in advance can arrive afterward. Keep the request date and compare any later mailing label with the one you used.

If a new named offer arrives after the processing period, call again with the exact label. A former address, missing apartment number, alternate spelling, or another household member can point to a separate mailing record.

Know what can still arrive

AT&T says the postal preference does not stop billing statements, legal notices, product updates, and similar account correspondence. Review those pieces before discarding them.

Neighborhood or ZIP-code promotions can also continue because they are delivered to an area rather than selected from a personal record. If the piece says Current Resident and does not name anyone, read the Current Resident mail guide before repeating the same personal opt-out.

Check who actually sent the offer

An envelope can feature AT&T while the return address or fine print names an authorized retailer, installer, or another marketing company. An AT&T preference may not change that company's list. Use the sender named on the piece and contact it separately.

Where Junk Mail Magic fits

Photograph the mailer when the responsible sender is unclear. Junk Mail Magic can identify the company and preserve the label details, but AT&T's residential policy calls for the consumer to make the final do-not-mail request directly.