Choose a removal route when you cannot print a form

First find out whether the sender or program requires a printed or signed form. Check its stated contact options before finding a printer. If its instructions require a particular form, ask whether it can mail you a copy or accept the request another way; do not assume an alternative is accepted.

Find out what the form requirement is

  1. Read the official instructions for that sender or program and note exactly what they say about forms and signatures.
  2. If a form is required, ask whether the sender can mail you a printed copy or offers help completing it by phone. Follow the method it gives you.
  3. If no form is required, choose from the routes the sender lists, such as a phone line, a web form on a library computer or a letter.
  4. For a handwritten letter, include the sender name, the name and address as printed on the mailing label, and the one change you want.
  5. Record the route you used, the date and any reference number or confirmation the sender provides.

If the instructions are unclear

Some instructions mention a form without saying whether it is the only option. In that case, ask before you go looking for a printer. A signed form accepted by one program does not show what another sender accepts, so check each one separately.

If the sender offers no answer and no listed route, note that on your sheet and treat it as a sender without a clear removal route rather than guessing at a method.

Questions to ask the sender

Example for your own use. Replace the bracketed details and review what you share.

I received advertising mail addressed to [name as printed] at [address] from [sender name]. I cannot print a form. Please tell me: 1. Can I make a postal advertising preference request by phone, online or by letter? 2. If a form is required, can you mail one to me or accept another written format? 3. What confirmation will you give me?

Send the question in the channel you have

Use the question list below in a call, a web form or a short letter to one sender. Whatever the reply, write down the method it names. That method is the route for your actual request.

Official source

Have an unwanted advertisement ready?

Photograph one piece you are authorized to handle, with the sender and full mailing label visible. Review the details before submitting. The first request is free; the sender controls the response.

Try one request free