How to Stop Truist Promotional Mail
Truist publishes a phone route for direct-mail marketing preferences. Its information-sharing and California privacy controls have different purposes, even when they appear on the same page.
Use the direct-mail marketing phone route
Under Control your online and other privacy preferences, the Truist privacy page lists 1-888-800-3420 for direct mail, email, telemarketing and information-sharing choices. Follow the menu for promotional postal mail, not just calls or sharing.
Have the piece nearby so you can describe the recipient, delivery address and named business. If the menu does not clearly identify the postal option, ask Truist's Client Contact Center for help using the contact on the official site or your account materials.
State the scope plainly: stop advertising sent by post, while keeping the communications needed to service the account. Ask for a confirmation or request reference, and note whether the change covers the exact mailing record or just one product.
The same number can handle a different privacy choice
Truist's Consumer Privacy Notice also gives that number for limiting certain sharing. Its table of sharing rights and its separate direct-mail preference instruction are not interchangeable. Completing a sharing election does not tell you which postal setting, if any, was selected.
The online Privacy Center instruction for Information sharing and use preferences concerns affiliate sharing. Review what a setting actually changes before saving it. If the form never names paper mail, ask the published marketing line rather than treating the form as a universal unsubscribe.
This distinction matters when you still want some promotions by email but no envelopes. Ask for the channel you intend to change; do not request the deletion of all records simply to stop a postcard.
Do not apply a California sharing deadline to postal delivery
The same page publishes separate California sale/sharing rights and a privacy line ending in 2265. Its 15-business-day sale/sharing response provision is not a promised final-delivery date for marketing envelopes. The direct-mail instruction uses the number ending in 3420.
Keep a dated note of the postal request. If another advertisement arrives, compare the label and named business first. A changed recipient or former address is useful information for support, not a reason to send multiple requests with guessed identities.
Check loan offers separately
For a prescreened credit offer, follow the credit-bureau opt-out route. For a mortgage advertisement, identify the company actually sending it; a familiar bank name in the headline does not by itself make that bank the sender.
Do not ignore payment notices, account changes, security alerts or tax documents. A postal-marketing choice is not account cancellation, paperless enrollment or a dispute about a loan.
Use secure bank support for private information
Truist warns against sending account numbers, passwords and Social Security numbers through unsecured email and points to secure messaging in online banking. Use that authenticated route when account details are needed. Do not upload those details, a completed privacy form, identity documents, statements or checks to Junk Mail Magic.
Have another advertising mailer to deal with?
Use Truist directly for bank preferences and secure account help. For other unwanted paper advertising, a clear photo helps us identify the sender and prepare a request. Try one request free.
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