Handle a catalog from a store you never used
A catalog from a store you have never ordered from can be puzzling. You do not need to know how the sender got your address to ask for removal.
How to request removal from an unfamiliar sender
- Photograph the label so the sender's name or return address and your own address are readable.
- Submit the photo through Junk Mail Magic. Junk Mail Magic identifies the sender from the photo and prepares a removal request.
- Review the details, sign in and submit.
- Watch your service email for the result, and use Junk Mail Magic support if the catalog keeps coming.
What a broad opt-out registry covers
A broad opt-out registry, such as the DMA Mail Preference Service, applies only to mailers that participate in it. A sender that does not take part will not act on a preference you register there. For a catalog from an unfamiliar sender, a request aimed at that sender is the more direct route. You can also ask the sender, using the contact details on the catalog, whether it shares its list with other companies and whether your removal covers those lists. Do not assume it does.
A practical next step
Write the sender's name and the date of your request on the back of the catalog and set it aside. If more mail arrives after your result comes back, you will have the date and sender ready for a follow-up.
Instructions for the next step
Have an unwanted advertisement ready?
Photograph one piece you are authorized to handle, with the sender and full mailing label visible. Review the details before submitting. The first request is free; the sender controls the response.
Try one request free