Give support enough detail about a mail request
If a request does not go as expected, write to Junk Mail Magic support. A message with the right details lets the team find your submission quickly.
What to include in a support message
- Give the sender name shown in your result and the approximate date you submitted.
- Say what happened in plain words, such as the result email never arrived or the sender name looks wrong.
- Include the email address on your account so support can find your requests.
- Leave out bills, statements, identity papers and financial or medical records. The sender name and label details from an ordinary advertising piece are enough.
What support can help with
Support can answer questions about your request, your result, and your account. Support cannot make a sender act, and cannot promise a particular outcome. Questions about legal rights or about credit, financial or medical matters are outside what this service handles.
Send one clear message
Put the sender, the date and a short description of the problem in a single message to Junk Mail Magic support, and wait for a reply before submitting the same piece again.
Instructions for the next step
Have an unwanted advertisement ready?
Photograph one piece you are authorized to handle, with the sender and full mailing label visible. Review the details before submitting. The first request is free; the sender controls the response.
Try one request free