How to Stop Vermont Country Store Catalogs
The Vermont Country Store tells readers to use Live Help Chat or call customer service to leave its catalog mailing list. You do not need to request another catalog to start that conversation.
Call or use the official live chat
In its catalog-removal FAQ, The Vermont Country Store directs requests to Live Help Chat or customer service. It lists 1-802-776-5644 on that page. For chat, open the FAQ and use its Live Help Chat link.
Tell the agent you want removal from the paper catalog list. Use the name and full delivery address on the catalog, not only the email address you use for shopping. Have the label available if the agent needs more detail to find the record.
What to say in the chat or call
Keep the request limited to the catalog you received. This wording makes clear that you want a postal preference changed, not an order canceled:
Please remove [name and full mailing address as printed] from The Vermont Country Store paper catalog mailing list.
I am asking to stop catalogs, not cancel a purchase or close my customer account. Please confirm which recipient record you changed and when the request was recorded.
Save the chat transcript or write down the call date and any reference number. If the agent asks you to use a different official channel, keep that instruction too. Do not send a password, payment-card number or bank statement to explain a marketing-mail preference.
Do not use Request Catalog to unsubscribe
The site's Request Catalog link is for asking to receive a catalog. Its email signup and email unsubscribe controls address a different channel. Start with the FAQ's removal instruction rather than entering your address into a signup form.
Read the company name carefully as well. A similarly named retailer is not automatically The Vermont Country Store. Begin at vermontcountrystore.com and follow its own customer-service links so you do not send your household details to the wrong company.
Check the name on duplicate copies
If you receive two catalogs, compare the labels before the conversation. A different recipient, former surname, company line or apartment notation is useful information for the agent. Ask whether both copies are covered by the request.
For someone who moved out, say that the person no longer receives mail at the address. Do not impersonate them or enter their shopping account. The previous-resident guide covers that situation.
Follow up with the label, not a new signup
If catalogs continue, return to customer service with the saved request and the newest label. Ask which mailing record was changed and whether the new copy matches it. This guide does not assign a delivery deadline that the catalog-removal FAQ does not publish.
For a wider cleanup, use our catalog guide to choose a separate route for each sender. One retailer's preference does not remove your address from every other mailing list.
Have more than one sender to stop?
Use the Vermont Country Store contact route above for its catalogs. Photograph another unwanted mailer to help us identify its sender and prepare a specific request. Your first request is free.
Try one request free