How to Stop Johnston & Murphy Catalogs
Johnston & Murphy publishes an email address and phone number specifically for stopping direct mail and catalogs. Use that instruction with the address on the booklet, rather than changing only an email or cookie preference.
The direct-mail contact is in Network Advertising
The Network Advertising section of Johnston & Murphy's privacy policy directs catalog and direct-mail opt-outs to johnstonmurphy@johnstonmurphy.com or 800-424-2854. This is the published paper-mail instruction, not an inbox inferred from the company's domain.
The policy says mailings may take 45 days to end. Treat that as the sender's estimate, not a guaranteed last-delivery date or an email-unsubscribe deadline.
Identify the catalog record, not just your email
Use the recipient and complete address printed on the most recent catalog. Include an apartment, suite or ZIP code exactly as it appears. If there is a customer or mailing reference, add it to help explain which piece you received.
Please stop Johnston & Murphy catalogs and promotional direct mail for [name as printed] at [full mailing address, including unit and ZIP code]. The mailing reference is [code, if present].
Please confirm the postal marketing record covered by this request. I am not requesting cancellation of an order, closure of my shopping account or changes to necessary order messages.
Remove the reference sentence if no code appears. Copying this wording does not send anything. Send the completed request privately to the company; a public review is not a suitable place for your address.
If two catalogs carry different names or unit numbers, describe both labels. Do not assume that a request using your current shopping-account email identifies a separate older postal record.
Cookie controls and SMS replies are separate
The notice describes website information being matched with other information for direct-mail promotions. Its cookie and online-advertising choices address that activity, but changing a browser setting is not confirmation that an existing catalog record was removed.
Use the explicit postal contact for the paper in your hand. If you also want to change email or text preferences, say so separately. A STOP reply to a text message does not identify the street address on a catalog.
If another catalog arrives
Keep the date, request and any response. After the published processing estimate, reply with the later label and ask whether the same record was covered. A confirmation that customer service received your email is different from a reply confirming a postal preference.
Check the sender before following up. Another retailer's booklet needs its own request, even if the products look similar. For mail addressed only to Current Resident, describe that fact rather than inventing a customer name.
Have the mailer in front of you?
Photograph one piece of unwanted mail. We identify the sender and prepare the removal request. Your first request is free.
Try one request free