How to Stop American Express Junk Mail
American Express lets people choose whether direct marketing arrives by postal mail, email, or telephone. Change the postal channel specifically, while keeping account servicing and required communications intact.
American Express's current U.S. Online Privacy Disclosures say people can choose how they receive direct marketing, including postal mail. The company lists an online communications page and a dedicated privacy phone number.
Change postal marketing preferences online
- Keep one recent offer. Preserve the recipient name and complete delivery address printed on it.
- Sign in at americanexpress.com/communications. Use the American Express account associated with the person receiving the offer.
- Change postal marketing. Do not turn off only email or telephone marketing if the unwanted communication is paper mail.
- Save the preference and date. Keep the original label so you can compare another offer with the record you changed.
Use the privacy phone line when needed
American Express lists 1-855-AXP-PRIV for direct-marketing choices. Ask specifically to stop promotional postal mail. If you are not a Card Member, the company's Privacy Center says to use the customer-service number connected to the relevant product or service.
Read the name and address exactly as printed. A former address, alternate spelling, or second household member can be a separate marketing record.
Use OptOutPrescreen for prescreened offers
If the letter says prescreened or preapproved, the source may be a credit-reporting-company list rather than only an American Express marketing record. Use OptOutPrescreen.com for the broad five-year or permanent prescreen opt-out.
An American Express preference and OptOutPrescreen solve different problems. Use both when a named American Express offer continues and the piece also identifies itself as prescreened. Our credit-card offer guide explains the identity checks and permanent form.
Know what the marketing choice does not stop
American Express says it will still communicate to service an account, fulfill a request, or administer a promotion or program you joined. Statements, fraud notices, replacement-card information, tax documents, and other account correspondence are not ordinary marketing. Review those pieces before discarding them.
The company also notes that turning off marketing can affect offers attached to a product or service you chose. Make the postal preference change with that tradeoff in mind.
Check whether a partner bank issued the card
Some cards use the American Express network but are issued by another bank. The American Express Privacy Center directs people with partner-bank products to the relevant issuer's privacy statement. If another bank appears as the issuer or return address, submit the postal-marketing request to that bank too.
Protect financial information
Use official pages you navigate to directly. Do not send Junk Mail Magic a Social Security number, card number, password, bank statement, or completed credit application. A mailing label and the non-sensitive offer details are enough to identify the sender.
Where Junk Mail Magic fits
Use the American Express preference route for known American Express marketing and OptOutPrescreen for broad prescreened offers. For another paper promotion, photograph one mailer so Junk Mail Magic can identify the responsible sender and prepare a focused request.
Have the mailer in front of you?
Photograph one piece of unwanted mail. We identify the sender and prepare the removal request. Your first request is free.
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