Respond when a sender cannot find your record
A sender may search for a name or address that differs from what is in its system. The exact text printed on your label is more useful to the sender than a general description of the mail.
How to help a sender find your record
- Write down everything printed on the label: your name as it appears, the full address including any apartment or suite number, and any code near the address.
- Contact the sender using the address or phone number printed on the piece or on its official website, not an address passed along by someone else.
- Give the name and address exactly as printed, plus any customer or source code. The record may have a different spelling or an older address.
- If it still cannot find you, ask whether the mailing came from a list vendor or partner, since the record may sit with that organization.
Why records may not match
Senders often get names from purchased lists or partner exchanges, and those names may carry an older address or a different spelling. Their search may also require an exact match, so copy the label text as printed instead of correcting it.
Follow up and keep dates
If the sender does not confirm that it found and updated your record, follow up through the same channel. Note the date of each contact so you have a timeline if mail continues.
Instructions for the next step
Have an unwanted advertisement ready?
Photograph one piece you are authorized to handle, with the sender and full mailing label visible. Review the details before submitting. The first request is free; the sender controls the response.
Try one request free