Verify an ad that uses your lender's name
A mortgage mailer that shows your lender's name is not necessarily from your lender. An advertiser may use public property or loan data to personalize an offer from an unrelated company.
How to check whether a mortgage mailer is from your lender
- Find the sending company in the return address or disclosure line. It is often in smaller type than the lender name on the front.
- Call your lender at the number on your mortgage statement or its verified website and ask whether it sent the piece.
- Read any disclaimer, which may say the sender is not affiliated with or authorized by the lender named in the offer.
- If the piece comes from an unrelated advertiser, photograph it for Junk Mail Magic, review the sender it identifies, and submit a removal request for that company.
How lender names reach third-party mail
Mortgage servicer names and property ownership appear in public records, and some marketing companies buy that data. Putting your lender's name on a mailer creates familiarity and can mislead. Your lender can tell you whether a specific piece came from it. Do not use contact details printed on the mailer for that check.
Call your lender directly
Use the number from your mortgage statement or your lender's official website before you respond to an offer or share personal information.
Instructions for the next step
Have an unwanted advertisement ready?
Photograph one piece you are authorized to handle, with the sender and full mailing label visible. Review the details before submitting. The first request is free; the sender controls the response.
Try one request free