Handle bank promotions after prescreen opt-out

Send the request to your bank

1. Check the sender printed on the mailer. If it is a bank where you have an account, the request goes to that bank.
2. Reach the bank through a route you already trust, such as its website typed in yourself or the contact details on a statement you receive. Do not use a phone number or link printed only on the promotion.
3. Look for a privacy or communication preference that names postal marketing. An email setting may apply only to email, so read what each setting says it covers.
4. If you cannot find a mail option, ask by phone or secure message whether one exists and what the bank will confirm after it records your choice.

Keep account mail coming

Say plainly which mail you still want: statements, notices and anything about your accounts. The request concerns promotions only.

Start with your name and address as they appear on the mailer. Leave account numbers and identity documents out of the request itself. If the bank needs to verify you, give that information only through its own secure channel.

A credit offer from a bank where you have no account may or may not be prescreened. You can still ask that sender directly to stop mailing you.

Compare the next mailer

When another promotion arrives from the bank you contacted, check it against the confirmation you received. If the bank said it recorded a mail preference, contact it again and quote the date and the channel you used.

Official sources

• OptOutPrescreen: official service and FAQs
• FTC: Prescreened Offers for Credit and Insurance