How to Stop Lee Valley Catalogs
Lee Valley has a published direct-marketing opt-out contact. Its customer-service page also handles catalog mailing-list changes, which is useful when the problem is duplicate copies or an old address.
Specify printed catalogs in the request
Lee Valley's U.S. privacy policy permits opting out of direct marketing through account preferences or by contacting privacy@leevalley.com. Name printed catalogs in your message so the request is not mistaken for email unsubscribe alone.
Use the name and delivery address on the catalog you actually received. A nickname in a shopping account can differ from the mailing label. Include the catalog's customer number if you have one, but do not invent a number or attach payment records.
Please stop Lee Valley printed catalogs and promotional postal mail for [name as printed] at [full mailing address, including unit and ZIP code]. My customer number is [number from my own record, if applicable].
I want to change paper marketing, not cancel an order or close my account. Please confirm the catalog preference recorded and the allowance for copies already prepared.
Remove the customer-number sentence if it does not apply. Decide separately whether you want email offers to continue; there is no need to unsubscribe from every channel to describe a paper-mail request.
Resolve duplicate catalog records with customer service
The customer-service page has a Catalog Mailing List Changes section for moves and duplicate catalogs. Its contact is customerservice@leevalley.com. Include the Lee Valley customer number if applicable and explain which labels need correcting.
If one copy is addressed to a business and another to you, provide both relevant labels and state whether you want both stopped or one retained. Reducing duplicate copies and removing yourself from all catalog mail are different outcomes.
The address-change estimate is not a removal deadline
Customer service gives a three-to-four-week allowance for a change of address. Do not reuse that estimate as a guaranteed deadline for catalog removal. Ask for the current allowance when requesting the marketing change.
Keep the original request date and any confirmation. A later catalog with a different unit, name spelling or customer number gives support more specific information than a message saying only that catalogs still arrive.
Keep useful customer records separate
Updating a shipping address does not by itself establish a no-catalog preference. Likewise, deleting an account is a broader action than stopping paper advertising. Use the narrow request that matches your goal.
This guide uses Lee Valley's U.S. site. Check the appropriate regional page if your catalog or address belongs elsewhere. Only request changes for your own record or someone you are authorized to help.
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